Help and support
Need a hand?
Write to contact@dead-week.com. A real person reads it, usually within a few days. To help us help you, tell us your game version (bottom of the title screen), your edition (free demo, Early Access…), where you got the game, and what happened. A screenshot is very welcome.
What you need
- Windows 10 (version 1809 or later) or Windows 11, 64-bit.
- A mouse. The game is single-player and plays offline.
- Text in English and French.
“Windows protected your PC”
If you downloaded the game from this website, Windows may show this blue warning the first time you start it, because the game is new and not yet known to Windows. Click More info, then Run anyway. The versions sold on stores are not affected.
Your saves
Saves, settings and achievements are kept on your computer, in the folder %APPDATA%\DeadWeek (paste that into the Windows Explorer address bar). To back them up or move them to another computer, copy that folder. Removing the game does not delete it.
A save from the free demo can be continued in Early Access on the same computer.
Purchases, refunds and keys
Payments, refunds, downloads and keys are handled by the store you bought the game from: Epic Games Store, Steam, GOG, itch.io. For anything about the game itself, write to us.
Ideas, bugs and feedback
At the end of the free demo, a button on the last screen opens a short feedback form. In Early Access, the F2 key lets you vote on questions we are still deciding. For a bug, an email with your version and a screenshot is the fastest way to get it fixed.
A code from a streamer
Some streamers and video makers give out codes that open more of the free demo. Type the code at the wall at the end of the demo. Each code has its own page on this site: dead-week.com/code/ followed by the code.